Privacy Policy

**Effective Date:** January 1, 2025

**Sensereo** (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, customers, and users. This Privacy Policy explains how we collect, use, share, and protect your personal information, as well as your rights regarding that information.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our website.

1. Information We Collect

1.1 Personal Information
This refers to information that can identify you as an individual, such as:
– Name
– Email address
– Billing or shipping address
– Payment details (processed securely by third-party payment processors)

1.2 Non-Personal Information
This includes data that does not directly identify you:
– Browser type and version
– Device information (e.g., operating system, screen resolution)
– IP address
– Geographic location
– Website usage patterns (e.g., pages viewed, time spent on site)

1.3 Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons, Google Analytics) to:
– Enhance your experience on our website
– Analyze traffic and performance
– Offer personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

2. How We Use Your Information

We use the information collected to:
1. Provide, operate, and maintain our website and services.
2. Process transactions and fulfill orders.
3. Respond to inquiries, feedback, or support requests.
4. Improve our website, services, and customer experience.
5. Send you updates, promotional materials, or newsletters (if you have opted in).
6. Detect, prevent, and address technical issues, fraud, or security risks.
7. Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

3.1 Service Providers
We may share your information with third-party service providers to help us:
– Process payments
– Analyze website performance
– Deliver email campaigns
– Provide customer support

These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide these services.

3.2 Legal Compliance
We may disclose your information if required to:
– Comply with applicable laws, regulations, or legal processes.
– Protect our rights, property, or safety, as well as that of our users.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to:
– Fulfill the purposes outlined in this policy.
– Comply with legal obligations.
– Resolve disputes and enforce agreements.

When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement industry-standard security measures to protect your information, including:
– Encryption of sensitive data.
– Regular monitoring for vulnerabilities.
– Restricted access to personal data on a need-to-know basis.

Despite our efforts, no method of transmission or storage is completely secure. Use of our website is at your own risk.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable privacy laws (e.g., GDPR, CCPA). These rights may include:

– **Access**: Request a copy of the personal data we hold about you.
– **Correction**: Request corrections to inaccurate or incomplete data.
– **Deletion**: Request deletion of your personal data, subject to legal obligations.
– **Objection**: Object to certain uses of your data, such as direct marketing.
– **Portability**: Request that your data be transferred to another service provider.

To exercise these rights, please contact us using the information provided in Section 8.

7. Third-Party Links

Our website may include links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before interacting with them.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

– **Email**: [service@sensereo.co.uk](mailto:service@sensereo.co.uk)

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page regularly. The “Effective Date” at the top of this policy indicates the latest revision date.